You will find the warranty conditions with every NS product that you purchase. Please make yourself familiar with this. To make life easier, here we will present the basic info in an easy to understand FAQ form.
Warranty in our business is a difficult issue - the reason being that anything can be broken, even if it's a perfectly good product. On the other hand, we really want to make sure that you are treated fairly, therefore a lot of cases will be judged individually.
Downloads:
Our official position is NO!! We strongly discourage you from making any changes in the products for safety reasons. Remember that tampering with the products means that you are taking a big risk that the product will fail and you will hurt yourself seriously. However we won't make artificial problems with the warranty - for example, if you cut your dropouts and the frame cracks at the headtube, we will warranty the frame. But if you cut off the cable guides, damage the tube and it cracks - then we won't warranty that case.
