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WARRANTY

You will find the warranty conditions with every NS product that you purchase. Please make yourself familiar with this. To make life easier, here we will present the basic info in an easy to understand FAQ form.

 

Warranty in our business is a difficult issue - the reason being that anything can be broken, even if it's a perfectly good product. On the other hand, we really want to make sure that you are treated fairly, therefore a lot of cases will be judged individually.

 

Downloads: 

NS Bikes Warranty (general information) NS Aerial pedals instruction
NS Bikes Manual (bikes) NS Direct Mount stem instruction
NS Bikes Manual (frames) NS District handlebar instruction
  NS Enigma / Fundamental rims instruction
NS Bikes Fuzz Manual NS Evidence Light / Plus and Terra handlebars instruction
NS Bikes Snabb Manual NS Magneto stem instruction
  NS Monogram handlebars instruction
NS Bikes Soda 2014 Manual NS Proof / Mint / Lick handlebars instruction
NS Bikes Soda (pre-2014) Manual NS Quantum stem instruction
  NS Radiance pedals instruction

NS Bikes Complete wheels instruction 

NS Rotary 10 hub instruction
  NS Rotary 20 hub instruction
  NS Rotary 20 Disc hub instruction
  NS Rotary Cassette hub instruction
  NS Rotary SS hub instruction
  NS Rotary SS Pro hub instruction
   

 

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OUR ANSWER

The following parts do not classify for warranty replacement: bearings, chains, chainrings, brakepads, tires, tubes, decals, saddle covers, grips. Damage to these parts is almost always a result of normal wear and tear, and they should be replaced by the user when they become worn out. The following types of damage does not qualify for warranty replacement: discolorations, damaged surface finish, dents, bent parts, damaged resulting from incorrect assembly or improper use. The general rule is that we will replace parts that are damaged due to normal riding (even if it's heavy duty riding). However parts that are damaged due to crashing, throwing the bike or casing jumps will not be replaced. Damage resulting from this kind of total overload can be replaced under the Crash Replacement policy. In other words, we will warranty most cracks in products for a one year period in case of all NS hardtail frames/components and for a period of 3 years in case of all full suspension and steel enduro hardtails. We will not warranty bends, dents or parts that are ripped apart.