STAY TRUE!

WARRANTY

You will find the warranty conditions with every NS product that you purchase. Please make yourself familiar with this. To make life easier, here we will present the basic info in an easy to understand FAQ form.

 

Warranty in our business is a difficult issue - the reason being that anything can be broken, even if it's a perfectly good product. On the other hand, we really want to make sure that you are treated fairly, therefore a lot of cases will be judged individually.

 

Downloads: 

NS Bikes Warranty (general information) NS Aerial pedals instruction
NS Bikes Manual (bikes) NS Direct Mount stem instruction
NS Bikes Manual (frames) NS District handlebar instruction
  NS Enigma / Fundamental rims instruction
NS Bikes Fuzz Manual NS Evidence Light / Plus and Terra handlebars instruction
NS Bikes Snabb Manual NS Magneto stem instruction
  NS Monogram handlebars instruction
NS Bikes Soda 2014 Manual NS Proof / Mint / Lick handlebars instruction
NS Bikes Soda (pre-2014) Manual NS Quantum stem instruction
  NS Radiance pedals instruction

NS Bikes Complete wheels instruction 

 NS Rotary 10 hub instruction
  NS Rotary 20 hub instruction
  NS Rotary 20 Disc hub instruction
  NS Rotary Cassette hub instruction
  NS Rotary SS hub instruction
  NS Rotary SS Pro hub instruction
   

 

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OUR ANSWER

1. Find the documents for your product. Read the warranty conditions, and decide if the problem could potentially be classified as warranty.

2. Make a photo of the problem and send an email to the company that sold the product to you, asking them what you should do.

3. Most probably, they will ask you to send the damaged product for inspection to them, or to your national distributor. Remember to make sure that you put the proof of purchase, warranty card and your contact details in the box!

4. If you have problems with any of the above, contact us on info@nsbikes.com