You will find the warranty conditions with every NS product that you purchase. Please make yourself familiar with this. To make life easier, here we will present the basic info in an easy to understand FAQ form.
Warranty in our business is a difficult issue - the reason being that anything can be broken, even if it's a perfectly good product. On the other hand, we really want to make sure that you are treated fairly, therefore a lot of cases will be judged individually.
Downloads:
Damage resulting from crashing, casing jumps or throwing the bike won't be covered by the normal warranty, but we do offer the possibility to replace the product for 50% of the original suggested retail price. There are a few conditions:
- we reserve the right to deny Crash Replacement without explaining our reasons.
- Crash Replacement does not apply to parts damaged in other situations than riding - for example if a car runs over your bike, CR won't apply!
- Crash Replacement does not apply to complete bikes. It only applies to components made by NS that are mounted in the bikes, all NS hardtail frames for a period of 1 year and all full suspension and steel enduro frames for a period of 3 years from the date of purchase.
